Frequently Asked Questions on

Need Help? Read our frequently asked questions to find the answers you need.

Your Account

How do I register / create an account

To create an account, click My Account on the black bar above, then click the green Register button and simply fill in your details.

How do I sign in to My Account

To sign in to your account, click My Account, enter your email and password into the form provided and then click 'Sign in'

I've forgotten my password, what do I do

Click My Account, then click 'forgotten your password?'. Enter your email into the field and click 'Retrieve Password'. We will then send you an email with a secure link to reset your password. Once received, click the link and follow the instructions.

How do I update my account information

Login to your Alplas account for options to change your password, shipping and delivery details.