FAQ

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How much does UK mainland delivery cost -

Next Day Service UK - £11.75
Order by 4pm on a working day (Monday-Thursday) and provided all of your order is in stock we will dispatch your order that day on a Next Day Service.

2-3 Day Service UK - £7.95
Order by 3pm on a working day (Monday-Thursday) and provided all of your order is in stock we will dispatch your order on a 2-3 Day Service.
Please note that UK Mainland orders placed on the website or on the telephone with our Sales Team that are over £150 + VAT qualify for FREE delivery.

Do you offer a Saturday delivery service -
Yes, we can arrange for a Saturday delivery but this option is not available online at the moment. Please do contact the Sales Team to discuss what options are available and there will be an additional charge to the standard delivery cost.
Do you offer a palletised service -

Yes, your order can be palletised if necessary and our dispatch department always sends your order by the best, most economical, traceable method possible.

If your order totals over £150 + VAT and it requires a palletised dispatch it will be subject to a surcharge. Our Sales Team will contact you directly to confirm your acceptance before any payment is taken.

What time will my delivery arrive -

All Deliveries are sent via a premium courier service, We currently use DPD and TNT. Orders are delivered up to 6:00pm and a signature will be required on the delivery unless otherwise stated.

There are occasions when deliveries may be delayed through circumstances out of our control and we will make every effort to keep you informed.

What time will my delivery arrive -

Next Working Day Northern Ireland - £25.20
Order by 4pm on a working day (Monday-Thrusday) and provided all of your order is in stock we will dispatch your order that day on a Next Day Service.

Standard Delivery Northern Ireland - £19.20
Order by 4pm on a working day (Monday-Thursday) and provided all of your order is in stock we will dispatch your order on a 2-3 Day Service.

Do you offer a Click & Collect Service -
Yes, click & collect is FREE and can be picked up from our premises in Basildon, Essex, providing all of your order is in stock and placed online before 3pm. Please allow 3 hours before collection.
Do you offer an International Delivery Service -
We do deliver outside the UK but unfortunately we cannot calculate delivery costs online at the moment. You can, however still place your order online by selecting International Delivery in the drop down list during the checkout process. Your order will be placed but no payment will be taken until we contact you directly to confirm the weight, size and cost of your delivery, Our despatch department always ensures that orders are sent by the best, most economical, traceable method.
Do you offer plain packaging to send directly to my customer -
Yes, our despatch department can organise that for you. When ordering on-line simply type your request in the Delivery Instruction Box during the checkout process and we will ensure your order is packed using plain packaging and a plain delivery note. Or, if you prefer you can email your own delivery notes for us to attach to your delivery. Please email your delivery note to [email protected]
Do you offer collation and bagging service -
Yes, we do – please contact our Sales Team to discuss your requirements