Next day delivery

1000's of stocked products

Bulk buy discounts

Free delivery for orders over £150

Your account

How do I register / create an account

To create an account, click Register on the blue bar above and simply fill in your details.

How do I sign in to My Account

To sign in to your account, click Login on the blue bar above and enter your email and password into the form provided, then click ‘Login’

I've forgotten my password, what do I do

Click ‘forgotten your password’ and enter your email into the field and click ‘Retrieve Password’. We will then send you an email with a secure link to reset your password. Once received, click the link and follow the instructions.

How do I update my account information

Login to your Alplas account for options to change your password, shipping and delivery details.

Payment & Billing

What methods of payment do you accept

When placing your order online the checkout process will give you the option of either SAGE Pay, where you can pay by credit or debit card or Paypal. We do not not accept American Express.

Do you store any credit card information

We are fully PCI DSS compliant and do not store any transaction details.

What VAT rates will I be charged

We charge the standard current VAT rate which is 20%. All of our prices are shown ex VAT and the VAT is added during the checkout process.

How do I get a copy of an invoice for my online order

Once your order has been delivered we will automatically email you a copy of your invoice to the email address you entered when you placed your online order. If for any reason you do not receive your invoice please email admin@alplas.com and we will happily resend.

Cancellation

How do I cancel my order

In accordance with the Consumer Contracts Regulations, you have 14 days from the day you place your order to cancel. For us to process your cancellation you will need to inform us in writing, by email or simply print and fill out our cancellation form, our Despatch Department will then arrange collection. We will refund the cost of your goods as long as what you are returning is in a resalable condition.

Customise Colour

What is Customise the Colour

Customise the Colour features on a number of our product pages and this indicates which products we can offer to you in either standard colours or colour matched to Pantone, HEX or RAL reference number.

Minimum Order Quantity will apply but please contact our Sales Team by email sales@alplas.com or phone 01702 541000

Shipping & Delivery

How much does UK mainland delivery cost

Next Day Service UK – £11.75

Order by 3pm on a working day (Monday-Thursday) and provided all of your order is in stock we will dispatch your order that day on a Next Day Service.

2-3 Day Service UK – £7.95

Order by 3pm on a working day (Monday-Thursday) and provided all of your order is in stock we will dispatch your order on a 2-3 Day Service.

Please note that UK Mainland orders placed on the website or on the telephone with our Sales Team that are over £150 + VAT qualify for FREE delivery.

Do you offer a Saturday delivery service

Yes, we can arrange for a Saturday delivery but this option is not available online at the moment. Please do contact the Sales Team to discuss what options are available and there will be an additional charge to the standard delivery cost.

Do you offer a palletised service

Yes, your order can be palletised if necessary and our dispatch department always sends your order by the best, most economical, traceable method possible.

If your order totals over £150 + VAT and it requires a palletised dispatch it will be subject to a surcharge. Our Sales Team will contact you directly to confirm your acceptance before any payment is taken.

What time will my delivery arrive

All Deliveries are sent via a premium courier service, We currently use DPD and TNT. Orders are delivered up to 6:00pm and a signature will be required on the delivery unless otherwise stated.

There are occasions when deliveries may be delayed through circumstances out of our control and we will make every effort to keep you informed.

Do you deliver to Northern Ireland

Next Working Day Northern Ireland – £25.20
Order by 3pm on a working day (Monday-Thursday) and provided all of your order is in stock we will dispatch your order that day on a Next Day Service.

Standard Delivery Northern Ireland – £19.20
Order by 3pm on a working day (Monday-Thursday) and provided all of your order is in stock we will dispatch your order on a 2-3 Day Service.

Do you offer a Click & Collect Service

Yes, click & collect is FREE and can be picked up from our premises in Basildon, Essex, providing all of your order is in stock and placed online before 3pm.

When an order is placed you will receive an email to advise that your order has been successfully placed. This is not a confirmation that your order is ready to collect, you will be sent a separate email advising you that your order is ready to collect.

Do you offer an International Delivery Service

We do deliver outside the UK but unfortunately we cannot calculate delivery costs online at the moment. You can, however still place your order online by selecting International Delivery in the drop down list during the checkout process. Your order will be placed but no payment for shipping will be taken until we contact you directly to confirm the weight, size and cost of your delivery, Our despatch department always ensures that orders are sent by the best, most economical, traceable method.

Do you offer plain packaging to send directly to my customer

Yes, our despatch department can organise that for you. When ordering on-line simply type your request in the Delivery Instruction Box during the checkout process and we will ensure your order is packed using plain packaging and a plain delivery note. Or, if you prefer you can email your own delivery notes for us to attach to your delivery. Please email your delivery note to admin@alplas.com

Do you offer collation and bagging service

Yes, we do – please contact our Sales Team to discuss your requirements

Returns

How do I return an item

Please contact our Sales Team directly to discuss on 01702 541000 or email sales@alplas.com

What is your returns policy

In accordance with the Distance Selling Regulations, you have 14 days from the day you receive your item to return your unwanted goods, as long as what you are returning is in a resalable condition. We will refund the cost of the goods and the standard delivery charge that you paid as part of your original order. When returning your item, the way you originally paid for the purchase will determine how you are refunded.

How do I return a damaged item

Our Warehouse Team always ensure that orders are despatched with care, so damage is rare but if the box arrives damaged please refuse the delivery and notify us within 24 hours via our contact form.

If the damage was not noticeable until you have opened your delivery you must again notify us within 24 hours via our contact form. Please quote your Order No: this can be found in the right hand corner of your Delivery Note which will be securely fixed to the outside of your box. We will then contact you directly to request photos of the damaged goods and talk you through the next steps, so do please include your email address and telephone number on the original contact form.

Are there any products that cannot be returned

Any bespoke products made to your specific requirements, such as cut to length extrusions or folded PVC are exempt from our returns policy and we cannot refund you for these goods.

What if my order arrives and it is the wrong item

If your order arrives and it is not what you were expecting then please notify us immediately using our contact form. Please quote your Order No : this can be found in the right hand corner of your Delivery Note which will be securely fixed to the outside of your box. One of our dedicated Despatch Team will contact you and resolve the issue, advising on the best solution.

Cannot find an answer to your question?

Get in touch with us via call or email if you have any questions, we would be more than happy to help, alteranlty you can fill out our enquiry form.

Contact us

Copyright 2023 Alplas. All Rights Reserved. Alplas, Paycocke Road, Basildon, SS14 3NW, UK. Company Registration: 00851974

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